sz888 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how sz888 ("we", "us", "our", "the Platform") collects, uses, stores, shares and protects personal data belonging to users ("you", "User") of the sz888 online gaming platform accessible at sz888.cam ("Platform"). This Policy forms part of the sz888 Terms and Conditions and should be read alongside our Terms & Conditions and Responsible Gambling policy.

By registering an account on sz888 or continuing to use the Platform, you acknowledge that you have read, understood and agreed to the data practices described in this Policy. If you do not agree to these practices, you must not use the sz888 Platform.

sz888 reserves the right to update this Policy at any time. Any material changes will be communicated via a prominent notice on the Platform or by email to your registered address. We encourage you to review this page periodically.

2 Definitions

The following terms carry the meanings set out below wherever they appear in this Policy:

• "Personal Data" — any information that directly or indirectly identifies a natural person, including name, email address, date of birth, payment details and device identifiers.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. For Users of sz888, the Data Controller is the operator of sz888.cam.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller, such as payment providers, KYC verification services or cloud hosting providers.
• "KYC" — Know Your Customer procedures, being the identity, age and address verification processes required to comply with anti-fraud and anti-money laundering obligations.
• "Cookie" — a small text file stored on your device by the Platform to maintain session state, remember preferences and facilitate analytics.
• "Sensitive Data" — a subset of personal data that requires heightened protection, such as identification documents (e.g., CNIC, passport scans), financial account details and source-of-funds documentation.
• "Third Party" — any entity other than you and sz888, including service providers, payment processors and regulatory authorities.

3 Data We Collect

3.1 Registration Data

When you create an account on sz888, we collect the information you provide in the registration form. This typically includes:

• Full legal name;
• Date of birth (to verify you meet the minimum age requirement of 18+);
• Email address;
• Phone number;
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and postal code;
• Preferred currency (e.g., PKR — Pakistani Rupee);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To satisfy regulatory obligations, sz888 may request identity and address verification documents at any stage. These may include:

• A copy of a valid government-issued photo ID, such as a Pakistani Computerised National Identity Card (CNIC) or passport;
• A recent proof of address document, such as a utility bill or bank statement (typically dated within 3 months);
• A selfie or liveness verification image alongside your identification document;
• Source-of-funds documentation where required for AML compliance.

3.3 Financial & Transaction Data

When you make deposits or withdrawals, we collect information related to those transactions, including:

• Payment method identifiers (e.g., partial account numbers, wallet IDs);
• Transaction amounts in PKR or other account currencies;
• Transaction timestamps and reference numbers;
• Payment method type (e.g., bank transfer, mobile wallet).

References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah reflect payment methods that Pakistani users may recognise. These providers do not endorse or affiliate with sz888. Always verify payment method availability in the sz888 cashier and review each provider's own terms before transacting.

3.4 Gameplay & Activity Data

sz888 collects data about your activity on the Platform to operate the service, detect fraud and comply with responsible gambling obligations. This includes:

• Games played, bet amounts, win/loss records and session durations;
• Sports betting activity, including cricket (PSL, ICC tournaments, T20 series), football, UFC and other markets wagered on;
• Bonus activations, wagering progress and promotion interactions;
• Self-imposed responsible gambling limits and self-exclusion records.

3.5 Technical & Device Data

We automatically collect technical data when you access the Platform:

• IP address and approximate geolocation derived from IP;
• Device type, operating system and browser version;
• Pages visited, features used and time spent on the Platform;
• Cookie identifiers and session tokens (see Section 7).

3.6 Communications Data

If you contact sz888 support or submit a query, we retain records of that correspondence, including your contact details, the content of messages exchanged and the outcome of any support interaction. This enables us to maintain a consistent support history and resolve disputes effectively.

3.7 Data You Provide Voluntarily

This includes survey responses, feedback submissions, promotion entries or any other information you choose to provide to sz888 beyond the minimum required for account operation.

4 How We Use Your Data

sz888 uses the personal data it collects for the following purposes:

• Account management: creating, maintaining and securing your sz888 account;
• Service delivery: providing access to sports betting, live casino, slots and other gaming services on the Platform;
• Payment processing: executing deposits and withdrawals, verifying payment instruments and preventing payment fraud;
• Identity verification: completing KYC checks to confirm your age, identity and address in compliance with regulatory obligations;
• Fraud and AML compliance: detecting, investigating and preventing fraudulent activity, money laundering and other prohibited conduct;
• Responsible gambling: monitoring gambling behaviour to identify signs of problem gambling, enforcing self-imposed limits and applying mandatory responsible gambling measures where required;
• Customer support: responding to queries, resolving disputes and maintaining support records;
• Legal compliance: fulfilling obligations under applicable laws, regulations and court orders, including data retention requirements;
• Platform improvement: analysing usage patterns to improve the Platform's features, performance and user experience;
• Marketing communications: sending you promotional offers, bonus notifications and news about sz888 products, where you have consented or where we have a legitimate interest to do so — with a clear opt-out mechanism available at all times.

sz888 will not use your personal data for purposes incompatible with those described above without providing prior notice and, where required, obtaining your consent.

5 Legal Basis for Processing

sz888 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract between you and sz888 (i.e., providing the gaming and betting services you have registered for);
• Legal obligation: processing required to comply with applicable laws, including KYC, AML and regulatory reporting requirements;
• Legitimate interests: processing carried out for the legitimate business interests of sz888, such as fraud prevention, platform security and service improvement, where those interests are not overridden by your data protection rights;
• Consent: where you have given explicit consent, such as for marketing communications — consent may be withdrawn at any time without affecting prior processing.

6 Data Sharing & Third Parties

6.1 Service Providers

sz888 engages trusted third-party service providers who process personal data on our behalf as Data Processors. These include:

• KYC and identity verification providers;
• Payment processing and fraud screening partners;
• Cloud infrastructure and data hosting providers;
• Customer support platform providers;
• Analytics and platform performance services;
• Email and communication delivery services.

All third-party Data Processors are contractually required to process personal data only as instructed by sz888, to maintain appropriate security standards and to handle data in accordance with applicable data protection requirements.

6.2 Regulatory & Legal Disclosure

sz888 may disclose personal data to competent authorities, regulators, law enforcement agencies or courts where required to do so by applicable law, court order or regulatory instruction. Such disclosures will be limited to what is legally required.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of sz888 assets, personal data held by sz888 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and any material change to data processing practices that may result.

6.4 No Sale of Personal Data

sz888 does not sell, rent or trade your personal information to unaffiliated third parties for their own independent marketing or commercial purposes.

7 Cookies & Tracking Technologies

7.1 What We Use

sz888 uses cookies, pixel tags, local storage and similar technologies to operate the Platform effectively. These technologies serve the following functions:

• Essential cookies: required for the Platform to function. They maintain your login session, keep your account secure and remember your language and currency preferences. These cannot be disabled without affecting core Platform functionality.
• Analytics cookies: used to understand how Users interact with the Platform — which pages are visited most frequently, how long sessions last and where users navigate from. This data helps sz888 improve the platform experience.
• Preference cookies: used to remember your settings, such as display preferences, responsible gambling limit confirmations and notification choices.
• Marketing cookies: used (where permitted) to serve relevant promotional content based on your activity on the Platform. These are subject to your consent where required by applicable law.

7.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will impair your ability to log in and use core Platform features. For detailed guidance, refer to your browser's help documentation.

7.3 Do Not Track

Some browsers transmit "Do Not Track" (DNT) signals. sz888's Platform does not currently alter its data collection practices in response to DNT signals, as there is no universally accepted standard for interpreting such requests.

8 Data Retention

sz888 retains personal data for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention principles apply:

• Account data: retained for the duration of your active account and for a period of at least five (5) years following account closure, to satisfy regulatory and AML record-keeping obligations;
• KYC and identity documents: retained for a minimum of five (5) years from the date of the last transaction or account closure, in accordance with applicable anti-money laundering requirements;
• Transaction records: retained for a minimum of five (5) years to meet financial regulatory record-keeping requirements;
• Customer support communications: retained for a minimum of three (3) years from the date of the interaction;
• Marketing consent records: retained for the period of your consent and for sufficient time thereafter to demonstrate that consent was properly obtained;
• Technical and device logs: typically retained for up to twelve (12) months for security and fraud investigation purposes, subject to regulatory requirements.

After the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual.

9 Your Data Rights

Depending on the applicable data protection laws in the jurisdiction under which sz888 operates, you may have some or all of the following rights in relation to your personal data:

To exercise any of the above rights, contact the sz888 support team at [email protected]. sz888 will respond to valid requests within a reasonable timeframe in accordance with applicable law. Please note that certain rights may be limited where sz888 is required to retain data for legal, regulatory or fraud-prevention purposes.

10 Data Security

sz888 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform;
• Encryption at rest for sensitive stored data, including KYC documents and payment credentials;
• Role-based access controls limiting employee access to personal data to those with a genuine operational need;
• Regular security assessments, penetration testing and vulnerability scanning;
• Incident response procedures to detect, contain and report data breaches where required by applicable law;
• Two-factor authentication (2FA) options for User account logins to reduce the risk of unauthorised account access.

While sz888 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying sz888 immediately if you suspect unauthorised access to your account.

11 International Data Transfers

sz888 may transfer your personal data to countries outside your country of residence in connection with the provision of its services. This may include transfers to service providers such as cloud hosting providers, KYC processors and payment partners located in various jurisdictions.

Where personal data is transferred to countries that may not offer the same level of data protection as your home jurisdiction, sz888 takes appropriate steps to ensure adequate safeguards are in place. These may include contractual protections with Data Processors, compliance with the operator's license jurisdiction data transfer requirements, or other legally recognised transfer mechanisms.

12 Children & Minors

The sz888 Platform is strictly for adults aged 18 years and above, or the higher minimum age required by the operator's license jurisdiction. sz888 does not knowingly collect personal data from individuals below the minimum age requirement.

If sz888 discovers or has reason to believe that a User is under the minimum age, the account will be immediately closed, deposits returned and any associated data handled in accordance with applicable law. If you believe a minor has registered an account on sz888, please contact us immediately at [email protected].

13 Third-Party Links & Services

The sz888 Platform may reference third-party services or payment providers for contextual purposes. sz888 is not responsible for the privacy practices or content of any third-party websites or services. If you navigate to a third-party website, we encourage you to read that party's privacy policy before submitting any personal data.

References to payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform are for contextual familiarity only. These providers operate under their own independent privacy policies and terms of service, which sz888 has no control over and does not endorse.

14 Policy Amendments

sz888 reserves the right to update or revise this Privacy Policy at any time. When we make changes, we will update the effective date shown at the top of this page. Where changes are material — for example, a new purpose for processing your data or a new category of data being collected — we will notify you via email or a prominent notice on the Platform before the changes take effect.

Your continued use of the Platform after the revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure in accordance with the Terms and Conditions.

15 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way sz888 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For responsible gambling enquiries, self-exclusion requests or account protection measures, please also visit our Responsible Gambling page. For general platform information, visit our About Us page or review our FAQ.